What is your return policy?
Due to COVID-19, we are not accepting returns for the health and safety of our customers and employees.
How long will my order take to arrive?
Orders typically arrive within 4-7 business days. USPS is currently experiencing some shipping delays, so it may take a few extra days to arrive. You can track shipments by visiting USPS online.
Do you offer free shipping?
Right now, we offer free shipping for all new customers that sign up for our newsletter. Sign up here.
We also offer free shipping with any orders of $20 or more.
Where do you ship?
We ship from California to all 50 states in the U.S. Currently, we do not ship internationally.
ORDERS & PAYMENT
How can I check my order?
You can check your order by visiting USPS and searching your order(s) tracking number(s). Your order may be delayed, as USPS is experiencing slower shipping at this time. For everything else, reach out to us through email (firstname.lastname@example.org) and we’ll help answer any questions you have.
When will my credit card be charged?
The amount of time that the charge appears on the customer’s account depends on the bank, but is typically 3-5 days.
Are all your products vegan?
Are all your products cruelty-free?
Are all your products gluten-free?
Will your products clog my pores?
Our products are specifically formulated with non-comedogenic ingredients. Non-comedogenic is a fancy word that means it’s not likely to cause comedones (or pore blockages). No clogged pores here!
How can you have good packaging and high-quality formulas without being overpriced?
Scrandie cuts out unnecessary costs such as extra packaging and over-sized products. This helps us to not only reduce waste, but make it more affordable to produce and keep costs low for our customers.
Does Scrandie contribute to charity?
Yes! We donate a percentage of our profits annually to charities and organizations that align with our beliefs of animal rights, social justice, and environmental policies.
I’m interested in joining the Scrandie team. How can I apply?
We aren’t currently hiring, but if you won’t take no for an answer, email us a short video of yourself explaining why you’d make a great Scrandie team member.
Email: email@example.com / Subject Line: Careers
ODDS AND ENDS
If you didn’t see your question, it’s because we want to chat with you! Send us an email at firstname.lastname@example.org