What is your return policy?
We do not accept returns or issue full refunds. In special cases, we will issue a partial refund of 50% or less once we receive the returned item in the mail. Scrandie Beauty does not cover the return label fee. Please email us if you have any further questions.
How long will my order to process?
All U.S.A. and Canada orders will take 1-3 days to process.
How long will my order to deliver?
U.S.A. orders will take 3-5 business days to deliver.
My order says delivered, but it is not in my mailbox. What do I do?
Wait 1 day after the delivery date in case a delivered notification was sent too early by USPS. If the package doesn’t turn up, please file a claim with USPS.
International orders will take 11-20 business days to clear customs and deliver.
Do you offer free shipping?
Right now, we offer free shipping for all new customers located in the U.S.A. that sign up for our newsletter. Sign up here.
We also offer free shipping within the U.S.A. for orders of $40 or more and to international orders of $100 or more (after discounts).
Where do you ship?
We ship to the United States, Canada, Australia, Mexico, & United Kingdom. We will slowly expand to more countries soon.
ORDERS & PAYMENT
How can I check my order?
You can check your order by visiting USPS and searching your order(s) tracking number(s). Your order may be delayed, as USPS is experiencing slower shipping at this time. For everything else, reach out to us through email (firstname.lastname@example.org) and we’ll help answer any questions you have.
When will my credit card be charged?
The amount of time that the charge appears on the customer’s account depends on the bank, but is typically 3-5 days.
Are all your products vegan?
Are all your products cruelty-free?
Are all your products gluten-free?
Will your products clog my pores?
Our products are specifically formulated with non-comedogenic ingredients. Non-comedogenic is a fancy word that means it’s not likely to cause comedones (or pore blockages). No clogged pores here!
How can you have good packaging and high-quality formulas without being overpriced?
Scrandie cuts out unnecessary costs such as extra packaging and over-sized products. This helps us to not only reduce waste, but make it more affordable to produce and keep costs low for our customers.
Does Scrandie contribute to charity?
Yes! We donate a percentage of our profits annually to charities and organizations that align with our beliefs of animal rights, social justice, and environmental policies.
I’m interested in joining the Scrandie team. How can I apply?
We aren’t currently hiring, but if you won’t take no for an answer, email us a short video of yourself explaining why you’d make a great Scrandie team member.
Email: email@example.com / Subject Line: Careers